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Home / Solutions / Dynamics CRM
DYNAMICS CRM
Customer relationship management (CRM) is a widely-implemented strategy
for managing a company’s interactions with customers, clients and sales
prospects. It involves using technology to organize, automate, and
synchronize business processes—principally sales activities, but also
those for marketing, customer service, and technical support.
As paper based contact systems became more and more cumbersome to maintain,
Strategic Solutions NW was often asked to recommend ways to maintain this
important company data. These CRM tools have matured considerably over the
years and now with the introduction of Microsoft’s CRM 2011 both on-premise
and online our Microsoft certified experts in Microsoft Dynamics CRM are able to
provide a single company wide view of customer information that enables
firms to provide better customer service and can even update their financial
systems in real time, providing a whole new level of accuracy and visibility
for our clients.
Extending a CRM system’s capabilities through pre-built connectors
leverages our unparalleled knowledge of Dynamics AX, JD Edwards, and
Lawson Financial systems and has allowed Strategic Solutions NW to add
unique value to the typical CRM deployment. We are the only Dynamics
CRM certified provider in the Northwest with the unique knowledge and
Microsoft certified deliverable skills to provide this added value.
Click here to view the Microsoft CRM Connector Features and Functions.
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